Support
We're here to help you get the most out of NXS Clinical.
Email Support
Reach our team directly at support@nxsclinical.com. We typically respond within 24 hours.
In-App Assistant
Tap the sparkle button inside the app to ask NXS AI anything about features, workflows, or clinical tools.
Privacy & Security
Learn how NXS Clinical protects your data and complies with healthcare privacy standards.
Terms of Service
Review our terms of service and end user license agreement.
Frequently Asked Questions
How do I start a shift?▶
Open the app, tap "Start Shift" on the home screen, enter your facility name and unit, then add your patient rooms. Your shift data syncs across all pages automatically.
Is my patient data stored securely?▶
NXS Clinical stores patient-related notes and shift data locally on your device. Cloud-synced data (contacts, vault, schedule) is encrypted in transit and at rest via Supabase with row-level security policies.
How do I use voice dictation for SOAP notes?▶
Navigate to SOAP Notes, select a patient room, and tap the microphone icon. Speak naturally — the AI will automatically route your words to the correct SOAP section (Subjective, Objective, Assessment, or Plan).
Can I use NXS Clinical on multiple devices?▶
Yes. Sign in with the same account on any device. Cloud-synced features like your phonebook, vault, and schedule will be available everywhere.
How do I cancel my subscription?▶
Subscriptions are managed through Apple. Go to Settings on your iPhone or iPad, tap your name, then Subscriptions, and select NXS Clinical to manage or cancel.
How do I report a bug?▶
Email us at support@nxsclinical.com with a description of the issue, what device you're using, and steps to reproduce it. Screenshots are always helpful.
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